Withdrawal

Please log in to the Client Portal, go to [Funding] > [Withdrawal], select the relevant withdrawal method, complete the beneficiary details and submit your request.

The minimum withdrawal amount is USD 100 (or the equivalent in your account currency). If your trading account balance is below this amount, the system will automatically enter your full account balance as the withdrawal amount, subject to the payment channel’s minimum processing amount.

No. TMGM does not accept any third-party fund transfers. Withdrawals can only be paid to a bank account held in your own name.

In accordance with the platform's deposit and withdrawal rules, withdrawals must be made using the same method as deposits to your account.

The withdrawal details alias helps you identify and manage your saved beneficiary details. You can choose a name that is easy to recognise (for example, the bank name or code) so you can reuse it later. Each set of withdrawal details must have a different alias; duplicate aliases are not permitted.

Newly added withdrawal details will appear as [Unverified] until your first successful withdrawal. The relevant team verifies them while reviewing your withdrawal request, so this won’t prevent you from submitting a withdrawal. Once your first withdrawal is completed successfully, the status will automatically update to [Verified].

Withdrawal requests are reviewed within 24 hours. Once your request has been approved and the withdrawal has been processed, you will receive an email notification. Please refer to the information shown in the Client Portal for the actual time the funds will be credited.

You can log in to the Client Portal and go to [Reports] > [Funding Report] to check the progress of your withdrawal. Status updates are also sent by email to your registered email address.

Yes. You can submit a withdrawal request while holding positions. On weekdays, the account’s margin level after the withdrawal has been debited must be above 200% for the request to be approved and debited. At weekends, the margin level after the withdrawal has been debited must be above 1,000% for the request to be approved and debited.

Log in to the Client Portal and go to [Reports] > [Funding Report] to view your withdrawal history.

Please log in to the Client Portal and go to [Funding] > [Withdrawal], then click [Saved Payment Details] in the top-right corner to add a bank account for withdrawals. Once it has been added, you can submit a withdrawal request immediately, without a separate verification step. The relevant team will verify the bank account details while reviewing your withdrawal request.

No. RMB withdrawals can only be made to a bank card held in your own name.

No. RMB withdrawals can only be requested using a bank card issued in mainland China. Bank cards issued in Hong Kong, Macau or overseas cannot be used to withdraw RMB.

Withdrawals can only be made to a personal wallet address. Before submitting a withdrawal request, please confirm that your personal wallet supports the blockchain network and cryptocurrency we offer. Do not use an exchange wallet or any other wallet address that is not your own, as this may result in the withdrawal failing or the funds not being credited.

No. Please do not withdraw USDT to another platform’s deposit address, as this may result in the loss of your funds. When submitting a withdrawal request, please enter a personal receiving address that you control.

If your withdrawal request displays “address already in use”, the receiving address is already linked to another TMGM portal. Please check that you have entered a personal wallet address, not an exchange deposit address. If the address is already linked to another portal, please use a different personal wallet address that has never been linked to a TMGM portal and resubmit your withdrawal request.

TMGM supports USDT withdrawals via three networks: Tron-TRC20 / Ethereum-ERC20 / BNB Smart Chain-BEP20. Select the network when placing your withdrawal request and ensure the withdrawal address matches the selected network.

TMGM supports USDC withdrawals via the Ethereum-ERC20 network. Select the network on your withdrawal request and ensure that the withdrawal address matches the selected network.

If you deposited using a credit card, please request a withdrawal using the "International Bank Wire / Bank Wire Global" method and provide a bank account in the same country or region as the card-issuing bank.

You can submit a withdrawal request at any time, and the relevant team will review it within 24 hours. However, withdrawal payments are made only on business days. If you submit a request from Friday evening through the weekend, payment will be arranged in the order requests are received from the next business day (usually Monday).

You may submit withdrawal requests at weekends. Requests are reviewed within 24 hours. Once approved and debited, you will receive an email notification. As weekends are not business days, some withdrawal methods may be processed on a business day instead. Please refer to the Client Portal for the actual time it takes for funds to be credited.

If a public holiday affects bank opening hours or the normal operation of deposit or withdrawal channels, the services concerned and the time taken for funds to be credited may be delayed. We will notify you of the affected channels and arrangements by email and through announcements in the Client Portal. We recommend checking the latest announcements. Please refer to the announcement in force at the time for details of the actual impact.

A withdrawal request can only be cancelled while it is in "Submitted" status. Please log in to the Client Portal, go to [Reports] > [Funding Report] and click the red button to cancel it. Once the request has moved to "Processing" or "Completed" status, it can no longer be cancelled.